Tubely is made by a small team, and support is by email. Tell us what you were doing and what happened, and include the email address you signed up with so we can find your account.
Tubely organises and shares the information you enter. It does not diagnose, treat, monitor or give medical advice, and support@tubely.com.au is not a clinical service. If you are worried about the person you care for, please contact your treating team, or your local emergency number in an emergency.
Sign up with an email address and a password and you are straight in. Soon after, the app asks you to confirm the address: tap Send code and type the 6-digit code we email you. It is quick, and it means you can always get back into your account.
Forgotten your password? Tap Forgot password? under the password field on the sign-in screen. We email you a 6-digit code; type it in, then choose a new password.
Tubely subscriptions are bought inside the iOS app through Apple, and Apple handles the billing. To change or cancel: open Settings on your iPhone or iPad, tap your name, then Subscriptions, then Tubely. Cancelling stops the next renewal; you keep access until the end of the period you have paid for, and nothing is deleted.
New phone or reinstalled the app? Sign in with the same email and tap Restore purchases on the subscription screen.
Refunds for App Store purchases are decided by Apple, at reportaproblem.apple.com. If you are stuck, email us and we will point you the right way.
People you invite into a care circle never need their own subscription.
Only the person who created the patient's record can change the patient's profile or approve who joins the care circle.
A handover link works without the recipient having an account. It expires at the time you chose when you made it (48 hours by default, 72 hours at most), and you can revoke it earlier from the Handovers screen. Once expired or revoked it stops working immediately and the handover is deleted at the next daily clean-up.
Reminders are scheduled on your own phone and fire without signal. If they are not appearing, check that notifications are allowed for Tubely in iOS Settings › Notifications, and that you have tapped Turn on reminders on the Reminders screen in the app.
You can delete your account, and everything in it, from Settings › Delete account in the app. It takes effect immediately. If you created the patient's record, that record and all of its plans, logs and handovers are deleted with your account; people in the care circle lose access because the record no longer exists. If you are a member of someone else's care circle, leave those circles first and the delete option appears.
If you would like a copy of your records before you delete, or at any other time, email us and we will send it at no cost.
What we collect, where it is stored and how it is protected is set out in the Privacy Policy.
Email support@tubely.com.au with what you saw, when, and on which screen. Screenshots help, but please blank out anyone's health information first. If you believe you have found a security vulnerability, please tell us privately by email rather than posting it publicly.